ICICI direct has stepped-up its digital delivery of services by launching WhatsApp chatbot.
Customers can now access a host of services through this new delivery platform without either calling up the call centre or their Relationship Managers or logging into icicidirect.com.
Customers can initiate the conversation by simply saying “Hi” or “Main menu” to WhatsApp no 98 333 30151. This will then lead them into further options, which they can choose from. In the first phase, the below services have been made available, which going forward will be expanded as the platform evolves said an official release from the bank.