Uber India gears up for the new normal

Uber

As cities begin to gradually reopen and Indians start moving again, Uber India recently announced the launch of a range of COVID-19 specific safety features and policies that will change the way you ride the next time you use the app.

The announcements include an interactive Go Online Checklist for both riders and drivers, a mandatory mask policy for riders and drivers, pre-trip mask verification selfies for drivers, and updated post-trip feedback mechanism and a cancellation policy. All these new features are aimed at building a new product experience, which will help protect everyone, every time they use Uber.

Riders and drivers will see a number of new additions in the app, such as:

  • Mask Verification: Before drivers are able to start accepting trips, they will be asked to take a selfie with a mask on. Uber’s new technology will verify the driver is wearing a mask.
  • Accountability for all: We are adding new options for feedback including if a rider or driver is not wearing a mask or face cover.
  • New seat limits: To allow for space between the driver and rider during an Uber ride, we’re advising riders not to sit in the front seat. Only two riders will be allowed in a car and they’ll have to sit in the rear seat. 

“As India eases its lockdown, it’s important we take all necessary precautions to help keep ourselves safe and to make the next trip safer for all. ”                                  

                                                                                                                      —  Mr. Sachin Kansal, Global Senior                                                                                                                            Director of Product Management, Uber

Announcing the new features, Sachin Kansal, Global Senior Director of Product Management at Uber, said, Over the last two months, our global tech and safety product teams have been hard at work building a new, product experience for riders and drivers. As India eases its lockdown, it’s important we take all necessary precautions to help keep ourselves safe and to make the next trip safer for all. These new features and policies have been rolled out globally, and we will keep enhancing and revising them as needed to ensure a safer product experience for all.”

In fact Uber had recently ramped up the distribution of millions of PPE kits to drivers and introduced safety awareness education video courses for them.

As per a press release Uber has sourced more than 3 million three-ply face masks, 1.2 million shower caps, 200,000 bottles of disinfectants and 200,000 bottles of sanitisers for free distribution to all driver partners across India. In case drivers choose to source the required PPE themselves, Uber will reimburse costs. Distribution of PPE kits has been ongoing in Green and Orange Zones since the relaxation of the lockdown.

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